Senior/Lettings Advisor
About Us
At Hudsons, we pride ourselves on providing a friendly and welcoming environment for buying, selling, or letting properties in London’s West End. Customer service and building trusted relationships are at the heart of everything we do, ensuring property information is delivered efficiently and effectively. Every team member plays a vital role in our daily success!
Established in 2002, Hudsons is home to an exceptional team with over 140 years of combined experience. As experts in London’s West End, we cover the vibrant and diverse areas of Fitzrovia, Covent Garden, Bloomsbury, Soho and Marylebone.
Job description
Reports to: Head of Lettings
Department: Lettings and Management
Location: 24 Charlotte Street, London, W1T 2ND.
Tenure: Permanent
Hours: 40 per week (or as required to ensure duties are successfully accomplished) Monday-Thursday: 08.50-18.00
Friday: 08.50-17.30
Weekend work is shared with other team members on a rota system to manage incoming leads and carry out property inspections. Time off in lieu is provided to ensure a balanced schedule. Full details will be discussed during the interview process.
Job purpose
To work with the lettings team to create the strongest and most successful lettings division within London’s West End. To work exclusively with our landlords to provide the best levels of customer service to attract the best tenants and hit the monthly targets agreed. Helping and assisting other team members and stepping up to assist the lettings manager both when they are away on holidays and day to day helping with instruction generation and valuations. To grow within the business as we expand.
Key Responsibilities
- Managing tenant enquiries, updating landlords and negotiating deals and undertaking upper level checks on tenant offers to make sure they are bonafide and not secret short letters.
- Assisting Lettings Manager in reporting to landlords, helping/guiding junior members and admin staff to perform and enjoy being part of the same team.
- Working with the PM team to make sure managed properties are ready for occupation.
- Maintain databases and spreadsheets, ensuring property, client, applicant, tenant, information is always up to date and accurate.
- Cover for Lettings Manager on leave of absences from work. Including taking control of their duties during these periods.
Requirements
- Requirements:
- Trustworthy and Professional: A dependable individual who embodies our company values and consistently delivers an exceptional customer experience. First-class service is at the heart of everything you do.
- Attention to Detail: You have a sharp eye for detail and a knack for staying organised, ensuring no task is overlooked.
- Lettings Expertise: A deep understanding of the lettings process, backed by a proven track record of excellent customer service and steady business success over several years.
- Qualified Professional: ARLA qualification (or similar) is highly desirable.
- Customer-Focused Star: You take pride in delivering outstanding service every single time, exceeding customer expectations and building lasting relationships.
- Effective Communicator: Strong business writing skills, with excellent grammar, punctuation, and spelling.
- Tech-Savvy: Ideally, you’ll have experience with software like Reapit, AREA, and Microsoft Office, plus a willingness to master new tools.
- Time Management Pro: Punctuality and efficiency are essential—lateness and tardiness simply won’t do!
Job purpose
Exciting Opportunity: Join Our Lettings Team in London’s West End!
We’re seeking a dynamic individual to help shape a strong and successful lettings division at the heart of London’s West End. Your role will focus on building excellent relationships with landlords, delivering exceptional customer service to attract top-tier tenants, and consistently achieving agreed monthly targets. You’ll work closely with the team, providing support to the lettings manager by assisting with instruction generation, valuations, and stepping up during holidays or other absences. As the business grows, so will your opportunities to develop and thrive within our team.
Application form
Join Our Team: Turn Your Passion for Property into a Thriving Career!
Do you have a passion for property? Love connecting with people from all over the world and want your hard work to be truly valued? If that sounds like you, we want to hear from you! Great talent is always in demand, and even if there aren’t any vacancies listed at the moment, don’t hesitate to reach out. With growth and expansion at the heart of our vision, opportunities are always just around the corner.
If you’re ready to take the next step, please complete the application form below—we’d be thrilled to hear from you!
Be sure to attach your CV and a covering letter before hitting the submit button.
