Tenancy Property Manager
About Us
Our aim is to provide a friendly environment in which to buy, sell or let properties in the West End and focus heavily on customer service and building relationships to ensure efficient delivery of property information.
Established in 2001, Hudsons boast an unbeatable team with over 100 years combined experience. We are experts in London’s West End, encompassing the diverse areas of Fitzrovia, Covent Garden, Bloomsbury, Soho and Marylebone.
Job description
Reports to: Head of Lettings
Department: Lettings and Management
Location: 24 Charlotte Street, London, W1T 2ND
Tenure: Permanent
Salary: £34,000 – £38,000 (depending on experience) plus discretionary bonus
Hours: 40 per week – 5 days in the office
Monday-Thursday: 08.50-18.00
Friday: 08.50-17.30
At weekends we operate an emergency contact service for Tenants by Adiuvo but in some circumstances the PM may be required to provide support.
Job purpose
We strive to exceed expectations for every landlord and tenant across our portfolio. We are currently recruiting for a Property Manager to join our Property Management team. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for a hard-working individual who takes pride in delivering exceptional service levels with strong communication, problem-solving and record-keeping skills to effectively handle any issues that arise in the management of our properties.
At Hudsons, we fully embrace working from the office, it is at the heart of who we are. Our culture is built on collaboration, shared learning and the energy that comes from being together. In the office, we learn from each other every day, support personal and professional growth and create a fun, engaging environment.
Key Responsibilities
Client & Asset Management
- Protect our clients’ assets by acting in their best interests and ensuring long-term portfolio retention.
- Ensure all properties remain fully compliant, including EICR, Gas Safety Certificates, and fire regulations.
- Scrutinise quotes to ensure cost-effective solutions for landlords.
- Maintain clear and precise records of actions and discussions using Reapit.
Property Maintenance & Compliance
- Prioritise and troubleshoot urgent maintenance issues (e.g., floods, boilers, leaks, appliances).
- Identify cost-effective solutions, whether through tenant triage, site visits, or contractor instruction, while keeping all parties updated.
- Liaise with Block Management companies when necessary.
- Ensure all contractors used are cost-effective, insured, diligent and trusted.
Tenancy & End-of-Tenancy Process
- Conduct 6 monthly property inspections and produce reports through Inventory Base for landlords within agreed timelines.
- Analyse inventory check-out reports and negotiate fair and efficient deposit deductions.
- Ensure tenants and landlords are informed about the end-of-tenancy process, including deposit dilapidations.
Leadership & Team Collaboration
- Support the growth and development of team members.
- Work closely with supporting departments, including lettings, compliance, accounts, and tenancy progression.
Administrative & Financial Oversight
- Raise and manage insurance claims.
- Raise works orders and ensure they align with agreed work for landlords and contractors.
- Maintain organised records by consistently updating RPS, attaching documents, and following up on tasks.
Interpersonal & Negotiation Skills
- Adapt communication style to suit different landlord, tenant, and contractor personalities.
- Understand how to add value when sending inspection reports.
- Negotiate deposit deductions within required timeframes
Requirements & Person Specification
- Methodical, service and process driven.
- Exceptional attention to detail.
- Ability to plan ahead.
- An outstanding individual who prides themselves in delivering first class service every time – exceeding expectations at every door.
- A trustworthy and professional individual who understands the company values and can implement them positively each day.
- First-class communication skills.
- Good business writing skills – grammar, punctuation and spelling.
- Excellent knowledge of Reapit & Microsoft Office software and willingness to learn new software.
- Excellent time management skills.
- Ideally ARLA qualified or willing to undergo the learning and exams of the same.
- Some exposure to Block Management or willing to learn the important processes involved.
Team Treats
- Discretionary company socials: including monthly team night out.
- Carry-over up to 5 unused holiday days to the first quarter of the following year.
- Referrals: If you introduce someone that becomes a full-time employee at Hudsons, upon successful completion of their probation, we will give you £1000 as a thank you!
- Birthday ‘Take 2’. On your birthday (or nearest day if weekend), you can ‘take two hours’ on us! Choose between a lie-in, long lunch or leave 2 hours early to enjoy your day how you wish!
Application form
Join Our Team: Turn Your Passion for Property into a Thriving Career!
Do you have a passion for property? Love connecting with people from all over the world and want your hard work to be truly valued? If that sounds like you, we want to hear from you! Great talent is always in demand, and even if there aren’t any vacancies listed at the moment, don’t hesitate to reach out. With growth and expansion at the heart of our vision, opportunities are always just around the corner.
If you’re ready to take the next step, please complete the application form below—we’d be thrilled to hear from you!
Be sure to attach your CV and a covering letter before hitting the submit button.
